Who we are
Our website address is: http://savourysaucy.com.au.
We are a Melbourne, Australia artisan food producer specialising in gluten, dairy and refined sugar/salt free condiments and biscuits. As we freshly prepare each order, please allow at least 3 days processing time before shipment.
While all care is taken when sourcing our fresh gluten free ingredients, as we purchase often in small quantities this may increase the risk of gluten cross-over from other sources.
It is the buyer’s responsibility to ensure that the product can be lawfully sent to their country. The recipient must bear any additional charges for customs clearance; we have no control over this. These charges would be billed by the delivery company. For an estimate of these fee types, which vary by country, contact the customs office in your area. We currently have limited delivery to South Africa due to permits required for condiments. We are happy to get these permits, if the interest is there.
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
When you submit a contact form (Contact Us page) with a query, you supply your email address. Once your specific request has been answered, the contact form with your email details is deleted.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
If you are unhappy with your product in any way, please let us know. We value your business and will work with you to ensure that you are satisfied with our products and processes. In order to be eligible for a refund, you will need to contact us, via email, on firstname.lastname@example.org, within 30 calendar days of your purchase, explaining the reason for a refund request.
Damaged goods may not need to be returned, but you will need to email product photographs to us. Once a refund has been approved, the money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
We don’t have a mailing list. Any new product announcements will be posted on our website or social media platforms, Facebook, Instagram or Twitter @savourysaucy.
We use Bing Webmaster Tool and Rank Math SEO to assist with Search Engine Optimization. These tools do not collect your personal information.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. Your registered online account is for your benefit only.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
How we protect your data
This website is SSL encrypted. When you place an order, this data is not stored externally, and only used for the purpose of filling that order. It is not accessed again, unless required for the purpose of auditing, you request this information, or a dispute arises over the order . Order records are kept in line with legal requirements.
We never have access to any of your financial information, this is handled by the external processing body you choose to use. The external processing bodies available on this website are Stripe, PayPal, Braintree, Google Pay and Alipay. If you prefer to phone in an order, then collect this order, we use Square Reader. If you phone in an order which is mailed to you, we enter your data straight into our website and use Stripe to process your credit card. No external records are kept. Please refer to the individual financial processing bodies privacy policies on how they manage your data.
Industry compliance requirements
GDPR EU requires that all data is collected fairly and transparently, and it has a limit on its use and storage. Measures must be put in place to ensure that any data that is collected is stored securely. The above measures have been put in place to address these legal requirements. We take peoples privacy and personal data needs seriously.